Happiness Guarantee
We’re sure that you won’t be able to get enough of your new Pandas. Join the ever-growing community of people rocking their Pandas with pride! If you make a purchase and are dissatisfied with our product, we’ll see to it that your exchange or return is as seamless as possible. If you’re still undecided as to which pair of sunnies to purchase, we can recommend the pair that we think best suits you.
Lifetime Warranty
All of our products come with a lifetime warranty for any manufacturing defects in materials and or workmanship. In order for us to process your refund or exchange we will need your original order number and as much information as possible regarding the defect. If you made your purchase from an official retailer we will also require the name of the shop. You will be responsible for the cost of shipping the products back to us for your exchange or refund.
Our warranty does not cover cracks and breaks from misuse or alteration for example lens replacement. However our customers can qualify for a discount. To get the ball rolling regarding an exchange or refund or if you have any questions please contact us at bamboo@wearpanda.co.uk.
60 Day exchange or return (14 Days For Aprons)
Anything purchased from our online store or an official retailer are eligible for a 60 day exchange or return (except for prescription/ RX products due to their individualised nature, unless that have any defects or aprons which have a 14-day return policy). We will ask for proof of purchase and original packaging as well as your order number so remember to keep these safe to be eligible. If you bought our product from one of our official retailers we will require the name of the shop as well. Any products returned to us must be in new condition with no visible signs that they have been used. Furthermore, the products should be postmarked within 60 days (or 14 days for aprons) of the purchase date. You will be responsible for the shipping costs for returning the products to us. To get the process underway reach out to us at bamboo@wearpanda.co.uk.
